Policies

Pad Craft Rack (PCR) stands behind our product’s quality & workmanship. Our products come prepared for assembly by the customer.  

Each Pad Craft Rack comes with instructions how to properly assemble. Pad Craft Rack IS NOT RESPONSIBLE for improperly assembled products due to the customer not assembling the product correctly. 

RETURN POLICY

The product must be returned to us within 30 days from the date of shipment. It must be returned in "like new" condition and disassembled without damage. Shipping cost are non-refundable by Pad Craft Rack. 

Prior authorization from Pad Craft Rack at (920) 372-8417, must be obtained before returning any merchandise.

Pad Craft Rack is not responsible to damage incurred during shipping, so you may want to insure your return. 

A 15% restocking fee will be charged for authorized returns. Goods returned without prior authorization will not be credited. Returns must be made no more than 30 days past original shipping date. 

Exceptions to this policy are;

  • Used and damaged wood/parts. Any element of the PCR which in our opinion, shows evidence of being used or installed contrary to the installation instructions and/or subjected to improper handling, packaging or shipping by the customer will make the PCR not eligible for exchange or refund consideration.
  • There is a 15% restocking fee on our standard PCR product models.

This return policy does not cover damage resulting from accident, misuse or abuse, affixing of any attachments not provided with the product or loss of parts. 

IN NO EVENT SHALL PCR BE LIABLE FOR ANY IMPROPER ASSEMBLY OF A PRODUCT, INCIDENTAL OR CONSEQUENTIAL DAMAGES NOR FOR ANY DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF PCR PRODUCTS. 

 

SHIPPING POLICY

All shipping costs are already included into our product pricing, each order is handled individually as to the best option for shipment based on customers location in proximity to our order fulfillment location. 
Thus our shipping times will depend on location of customer and options for shipping available. Estimated ship times will vary between 1- 3 weeks. For more information regarding shipping contact us at (920) 372-8417.
We sell and ship to the continues 48 United States and the District of Columbia. We do not sell online to nor ship to Hawaii or Alaska or outside the US at this time,  To discuss offline sales and shipping options contact us at (920) 372-8417.

GENERAL PRIVACY POLICY

Pad Craft Rack will respect your privacy and recognize your need for appropriate protection and management of personally identifiable information you share with us through our website. (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you of what personally identifiable information or personal information we may collect from you when you visit our web sites, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States. 

W adhere too and adopt the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) honor customers' requests not to share their information with other marketers; and (2) honor customers' requests not to receive mail, telephone or other solicitations from Pad Craft Rack. This agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin without giving effect to any principles of conflicts of law. If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This website is operated by Pad Craft Rack from its offices within the state of Wisconsin, United States of America.
Pad Craft Rack assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any Materials from the website. 

Collecting Information About You 

In general, you can engage in many activities on this site without providing any personal information. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. There may be times (such as when you purchase or order a product which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information if making a purchase, birth date, and gender. We also maintain a record of your online product purchases. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. 

Using Information About You 

We use the personally identifiable information you provide for internal purposes only, To confirm orders and for tracking your order, analyzing trends and  statistics. We may inform you of new products we are offering, services and offers from PDR.  We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us contact us by email at  danielle@bestcraftfurniture.com. Please include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way. 

Please note that sometimes these customer service responses may take up to 2-3 weeks. In addition, when you purchase from us online, telephone or mail, we may need to contact you via phone, email or mail to address questions or issues specific to your order, or shipping as part of standard business practices.

Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
 

WEBSITE COOKIES
Our web site may use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, to tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits and to process your order, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. 

SECURITY
Our website uses security encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. 

Copyright © 2019 Pad Craft Rack